Our Survey Results

Time Perod - May 2009 to Jan. 2010
Survey Invitations Sent - 2977
Responses - 464 (16% Response Rate)

The validity of this survey is supported by the following:
- survey provided by an independent agency.
- invitations were sent by email the day after dental appointments.
- the survey was conducted online in privacy. 
- participants were permitted to remain anonymous.

Here's what our patients said:

1. Was it easy to schedule a convenient appointment?
[  ]  Yes                           lllllllllllllllllllllllllllllllllllll          92%
[  ]  Somewhat                llll                                             7%
[  ]  Not really                  l                                                1%
[  ]  I don't recall                                                              0%

2. Were you greeted in a friendly and prompt manner?
[  ]  Yes                           llllllllllllllllllllllllllllllllllllll          95%
[  ]  Somewhat                ll                                                4%
[  ]  Not really                  l                                                 1%
[  ]  I don't recall                                                               0%

3. Was the waiting time in our reception reasonable? How long did you wait?
[  ]  0 to 10 Minutes        lllllllllllllllllllllllllllllll l              83%
[  ]  10 to 20 Minutes      lllllll                                        14%
[  ]  20-30 Minutes           l                                                2%
[  ]  Over 30 Minutes                                                         1%

4. Was your dentist and/or hygienist sensitive to your comfort and needs?
[  ]  Very much so            lllllllllllllllllllllllllllllllllllll          96%
[  ]  Somewhat so            ll                                               4%
[  ]  Not at all                                                                    0%

5. Were your dental needs and treatment explained to your satisfaction? 
[  ]  Yes                            llllllllllllllllllllllllllllllllllllll         97%
[  ]  Not really                  l                                                2%
[  ]  I wish I knew more   l                                                1%

6. Was our office clean and organized?
[  ]  Exceptionally so        llllllllllllllllllllllllllllllllllllllll       98%
[  ]  Somewhat so             l                                                2%
[  ]  Not at all                                                                     0%

7. Was our team friendly, helpful, and professional?
[  ]  Exceptionally so         lllllllllllllllllllllllllllllllllllll          96%
[  ]  Somewhat so              ll                                              4%
[  ]  Not at all                                                                     0%

8. Was your payment for services handled professionally and appropriately?
[  ]  Yes                             lllllllllllllllllllllllllllllllllllll          96%
[  ]  Somewhat                  ll                                              4%
[  ]  Not really                                                                    0%

9. Would you describe your overall visit as pleasant and comfortable?
[  ]  It was exceptional!    llllllllllllllllllllllllllllllllll             88%
[  ]  It was reasonable       llll                                           10%
[  ]  It was tolerable          l                                                2%
[  ]  It was awful                                                                0%

10. Would you return to us for your future dental care?
[  ]  Certainly                    lllllllllllllllllllllllllllllllllllllll        98%
[  ]  Possibly                      l                                               2%
[  ]  Not likely                                                                    0%

11. Would you refer others to us? (includes family, friends, coworkers, etc.)
[  ]  Certainly                    llllllllllllllllllllllllllllllllll             87%
[  ]  Possibly                      llll                                           11%
[  ]  Not likely                    l                                               1%
[  ]  I'm not sure                l                                               1%

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 Call our New Patient Hotline 416-231-0550 to take care of your smile.