ROYAL YORK DENTAL
Call Our Hotline
416-231-0550
416-231-0550
3034 Bloor Street West | Toronto, Ontario | M8X 1C4
416-231-0550
Time Perod - May 2009 to June 2011
Survey Invitations Sent - 5973
Responses - 837 (14% Response Rate)
The validity of this survey is supported by the following: 
- survey provided by an independent agency.- invitations were sent by email the day after dental appointments.- the survey was conducted online in privacy. - participants were permitted to remain anonymous.
Here's what our patients said:
1. Was it easy to schedule a convenient appointment?
[ ] Yes lllllllllllllllllllllllllllllllllllll 92%
[ ] Somewhat llll 7%
[ ] Not really l 1%
[ ] I don't recall 0%
2. Were you greeted in a friendly and prompt manner?
[ ] Yes llllllllllllllllllllllllllllllllllllll 95%
[ ] Somewhat ll 4%
[ ] Not really l 1%
[ ] I don't recall 0%
3. Was the waiting time in our reception reasonable? How long did you wait?
[ ] 0 to 10 Minutes lllllllllllllllllllllllllllllll l 84%
[ ] 10 to 20 Minutes lllllll 13%
[ ] 20-30 Minutes l 2%
[ ] Over 30 Minutes 1%
4. Was your dentist and/or hygienist sensitive to your comfort and needs?
[ ] Very much so lllllllllllllllllllllllllllllllllllll 97%
[ ] Somewhat so ll 3%
[ ] Not at all 0%
5. Were your dental needs and treatment explained to your satisfaction?
[ ] Yes llllllllllllllllllllllllllllllllllllll 98%
[ ] Not really l 1%
[ ] I wish I knew more l 1%
6. Was our office clean and organized?
[ ] Exceptionally so llllllllllllllllllllllllllllllllllllllll 99%
[ ] Somewhat so l 1%
[ ] Not at all 0%
7. Was our team friendly, helpful, and professional?
[ ] Exceptionally so lllllllllllllllllllllllllllllllllllll 96%
[ ] Somewhat so ll 4%
[ ] Not at all 0%
8. Was your payment for services handled professionally and appropriately?
[ ] Yes lllllllllllllllllllllllllllllllllllll 95%
[ ] Somewhat ll 4%
[ ] Not really 1%
9. Would you describe your overall visit as pleasant and comfortable?
[ ] It was exceptional! llllllllllllllllllllllllllllllllll 89%
[ ] It was reasonable llll 10%
[ ] It was tolerable l 1%
[ ] It was awful 0%
10. Would you return to us for your future dental care?
[ ] Certainly lllllllllllllllllllllllllllllllllllllll 97%
[ ] Possibly l 3%
[ ] Not likely 0%
11. Would you refer others to us? (includes family, friends, coworkers, etc.)
[ ] Certainly llllllllllllllllllllllllllllllllll 88%
[ ] Possibly llll 10%
[ ] Not likely l 1%
[ ] I'm not sure l 1%
Call our New Patient Hotline 416-231-0550 to take care of your smile.
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