Dental Charter - Royal York Dental

A lasting relationship involves keeping promises.

Keeping Promises: Healthy Smiles & Relationships

At Royal York Dental, we support you in staying healthy and pain-free. We're your partners in dental fitness – helping you maintain a lifetime approach to your dental health. As partners, we want to build a relationship based upon mutual trust and respect.

Before you join our dental family...

We want you to understand that we have some shared expectations. There are certain things that you can expect of us to reliably deliver. And there are certain things that we will expect of you.

Consider the following 2 lists regarding your relationship with us. The first list is what you can expect from us, and the second is what we expect from you in return.

There's nothing complicated here.

These committments and expectations are all based upon the Golden Rule...

Our Commitments to You:

offer you convenient, comfortable, life-enhancing dental care that promotes and preserves health, beauty and longevity.

maintain a respectful, courteous relationship with you.

provide a clean, modern, comfortable, safe, and friendly environment.

offer outstanding service – making your dental visits pleasant and stress-free.

be worthy of your trust and confidence in us.

always stand behind the quality of our work.

provide a detailed, accurate diagnosis of your present dental condition, so you know exactly where you stand.

provide an explanation of treatment alternatives and expenses, so that together we can make appropriate decisions.

work within your time and budget, allowing you to fit any proposed dental treatment into your busy life.

deliver prompt emergency care when needed.

support you in keeping your gums healthy, your breath fresh and your confidence high in every social setting.

see you on time for your appointments, and to keep you informed of any possible delays such as an unexpected emergency.

offer opportunities to restore function and facial support in an aged, worn dentition.

offer opportunities for smile enhancement, and the rejuvenation of an aging smile.

Back to top

 Our Expectations of You:

reciprocate courtesy and respect to all members of our team.

value your dental health, and make ongoing effort to stay healthy and keep your teeth. 

take ownership of your dental health and existing dental condition.

take appropriate action when needed.

honour your reserved time with us. This shows mutual respect for our time together.

actively participate with us in your dental care, particularly in the planning and decision making.

be clear in sharing your dental budget and any financial concerns.

accept that dental insurance has its limitations, and that the scope of your needs may extend beyond that.

honour financial commitments and promptly pay for services rendered.

maintain an effective homecare routine. This ensures that you will preserve optimal dental health and fresh breath.

clearly communicate with us and offer your honest feedback.

have fun during your dental visits.  

show appreciation, when deserved, for the outstanding service and level of dental care here at Royal York Dental.

show us your loyalty by helping others access and enjoy our special style of dental care. That means inviting the people you care about to come see us, so that they too can benefit from our approach to excellent dentistry. We’ll take good care of those you care about.

Thank you for taking the time to review this. We look forward to taking care of you!

Back to top

 Call our New Patient Hotline 416-231-0550 to take care of your smile.